The Conversations function allows a ResCenter user to send and receive instant messages with patrons who have a GET CBORD Student account. For an institution’s staff members, Conversations can be used to quickly request or send information to a patron. Similarly, by sending messages with Conversations, patrons can communicate efficiently and securely with staff members from the GET CBORD Student website or the GET CBORD Student app on a mobile device.
Before using the Conversations function, an institution must have an active Contact Management license. Additionally, there must be a valid GET Site ID defined in ResCenter via Setup > Web > System Parameters > General. Contact CBORD Support for any questions about this process.
Note: User access for the Conversations function is controlled by the Patron.PatronConversations user permission. User permissions are configured in the Setup module via Security > Roles > (select role) > List of Role Permissions.